Customize the email message
1. Access the list of Surveys via the main navigation. 2. Go to the survey detail page. 3. Click on the Distribution tab. 4. Locate the Invitation message section. 5. Click on the Create button or the Edit button, in the Email section. 6. Choose an Survey access options. 7. Add a Subject. This also appears as the title in the email. 8. Add an invitation message in the Content section. 9. Add the text of the button that will lead to the survey. 10. Click on the Save button.
Customize the SMS message
1. Access the list of Surveys via the main navigation. 2. Go to the survey detail page. 3. Click on the Distribution tab. 4. Locate the Invitation message section. 5. Click on the Create button or the Edit button, in the SMS section. 6. Choose an Survey access options. 7. Add an invitation message in the Content section. Please note that the link to the survey will be added automatically by Lime at the end of the message. 8. Click on the Save button.
Survey access options
You have 2 options for helping the respondent access the survey:
| Single-use hyperlink | The hyperlink allows the respondent to access the survey directly from the invitation message and to complete it only once. |
|---|---|
| Text-only invitation | The message contains no hyperlinks or codes, and allows you to invite the respondent to access the survey at a location of your choice. |
Translate the messages
The main language of the message is the same as the main language of the survey. You can translate messages into other languages by clicking Add a language. To remove a language, click the trash can icon next to it.