After sending your survey for the first time, you can follow up with your respondents by enabling automated reminders. Reminders allow you to encourage people who have not responded to your survey to do so, in order to get more responses.
Create an automated reminder
Send reminders a certain number of days after the first invitation is sent.
Set up the reminder
Access the list of Surveys through the main navigation.
Go to the survey detail page.
Click on the Sharing tab.
Go to the Reminders section.
Click on the Edit Settings button.
Configure the delay by choosing the number of days and the specific time.
Save your changes.
Note that you can add up to 5 reminders. In addition, for the reminder(s) to be triggered, you must activate the switch.
Enable the reminder
Access the list of Surveys through the main navigation.
Go to the questionnaire details page.
Click on the Sharing tab.
Go to the Reminders section.
Enable reminders by using the switch.
Disable the reminder
Access the list of Surveys through the main navigation.
Go to the questionnaire detail page.
Click on the Sharing tab.
Go to the Reminders section.
Disable the reminder using the switch.
If you re-enable reminders, it will only apply to future mailings only (not retroactive).
Modify an active reminder
You can change the timeframe of a reminder at any time.
Access the list of Surveys through the main navigation.
Go to the detail page of the survey.
Click on the Sharing tab.
Go to the Reminders section.
Click on the Change settings button.
Impact of a change
When you change the reminder delay, it will not affect the questionnaires already sent. The new delay will only apply to future surveys.